Terms of Service

Version 0.0.9 — effective 8 September 2026

These Terms of Service ("Terms") govern your use of the 1nsight desktop application, platform and website (together, the "Service").

1. Scope and parties

The Service is provided by the operator identified in our Imprint ("we", "us"). These Terms apply to the organisation and the individuals using the Service on its behalf ("you", "Customer"). The Service is offered for business use only and is not directed at consumers within the meaning of § 13 of the German Civil Code (BGB).

2. The Service

1nsight is a customer-context layer that captures conversation and product signals and organises them per customer. It records meetings (via a visible notetaker bot or via local recording on your device), transcribes them, and provides AI-assisted organisation and analysis of the resulting data. The Service is under active development and is provided on an "as-is", pre-release basis; features may change or be withdrawn.

3. Accounts and eligibility

You must provide accurate registration information, keep your credentials confidential, and be authorised to bind your organisation. You are responsible for activity under your account. You must notify us promptly of any suspected unauthorised access.

4. Your responsibilities: lawful recording

You decide which conversations to record and are the data controller for those recordings. You are responsible for ensuring that recording is lawful, in particular:

obtaining the consent of all participants where required, so that recording does not infringe § 201 StGB (confidentiality of the spoken word) or applicable data-protection law; having a valid legal basis under the GDPR and informing participants as required.

The Service does not obtain consent from participants and does not verify that you have obtained it. It provides controls that support lawful recording — a per-call option to decline recording, and, in bot mode, a visibly named notetaker that joins the meeting — but the decision to record and the responsibility for a lawful basis rest with you. You must not use the Service to record anyone unlawfully. You will indemnify us against third-party claims arising from your unlawful use of the Service.

4a. Connected accounts and imported content

The Service can import content you already hold elsewhere — meeting notes from a call-recording tool, or the direct messages in a LinkedIn account you connect. Connecting a source is your decision and remains yours to reverse: you can disconnect at any time in the application, and for LinkedIn also in your LinkedIn account.

You are responsible for having the right to connect the account and to bring its content into your workspace, and for complying with that tool's own terms. Where a source requires it, you confirm at the moment of connecting that the content was lawfully collected; where it does not, the import proceeds on the legal basis set out in our Privacy Policy §5.

Two things the Service does deliberately, which you should know before connecting. It imports only LinkedIn conversations you replied to or started yourself — a message from someone you never answered is never imported, and no record of that person is created. And it discards LinkedIn's paid advertising messages before reading anything else. Neither is configurable, and both narrow what enters your record rather than widening it.

We do not send your content to a connected source. An import is our outbound request on your behalf; what comes back is stored in your workspace.

5. Data protection

Where we process personal data on your behalf (recordings, transcripts, calendar metadata, imported content from a connected account, product events), we act as your processor under Art. 28 GDPR. Our Data Processing Agreement forms part of these Terms and applies automatically from the moment you accept them; no separate signature is required, and a counter-signed copy is available on request. Our processing of personal data is described in our Privacy Policy. We will not use your content to train or improve AI or machine-learning models.

6. AI-generated output

Parts of the Service are AI-assisted (see the Privacy Policy). AI-generated transcripts, summaries and analysis may be inaccurate or incomplete and are provided to support, not replace, your own judgement. We do not warrant the accuracy of AI-generated content, and you must not rely on it for decisions with legal or similarly significant effect without human review.

7. Acceptable use

You must not: use the Service unlawfully or to record participants without a lawful basis; upload content you have no right to process; reverse-engineer, resell or sublicense the Service; interfere with its security or integrity; or use it to build a competing product.

8. Intellectual property

We retain all rights in the Service and its software. You retain all rights in your content. You grant us the limited rights needed to provide the Service to you. We may use aggregated, anonymised operational and usage metadata (which does not include your content) to operate and improve the Service.

9. Fees

The Service is currently provided free of charge during its pre-commercial stage. Any future paid plans, billing terms and cancellation rights will be set out in a separate subscription agreement before they take effect.

10. Warranty and liability

The Service is provided on an "as-is" and "as-available" basis without warranty of uninterrupted or error-free operation.

Our liability is governed by German law: we are liable without limitation for damages arising from injury to life, body or health, from intent or gross negligence, and under the German Product Liability Act. For the slightly negligent breach of a material contractual obligation (a "cardinal obligation"), our liability is limited to the foreseeable damage typical of this type of contract. Any further liability is excluded.

11. Term and termination

Either party may stop using or providing the Service at any time during the pre-commercial stage. On termination, and on request, we will delete your content in accordance with the Privacy Policy, retaining only what the law requires or a minimised record that the erasure took place.

12. Changes to these Terms

We may amend these Terms as the Service matures. We will notify you of material changes on this page and, where we hold your contact details, by email, at least 30 days before they take effect. If you do not agree, you may terminate your use of the Service before the changes take effect; continued use after that date constitutes acceptance. The current version and effective date are shown at the top.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For merchants, legal entities under public law and special funds under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Munich (München), Germany, to the extent legally permissible.